If you need to get in contact with me regarding an issue with an order I ask that you do so through the contact form or shoot me an email - [email protected].
By purchasing from this shop you are agreeing to all store policies -
Please make sure that you WANT the item you are purchasing - I will not accept a return simply because you changed your mind about wanting it.
Preorders can take up to 8 - 10 weeks for manufacturing. Please be aware of this, and I ask that you do not request a refund because of this wait period. My designs exist based on preorders because this is a small business - so I will not accept returns or refund requests on preordered items. I will however be happy to substitute for an item of the same value, instead.
The following policies are only valid within 30 days of delivery:
- If your item arrived damaged - this includes missing enamel or damaged metal in pins, or tears and holes in fabric items.
- If the wrong item arrived! This is not supposed to happen, but if it does, I will exchange the item with the correct you one ordered.
- If the item does not arrive at all I will issue a refund/exchange if you wish! Please allow up to 2 weeks shipping time for domestic orders, and up to a month for international orders.